(eBook) (PDF) Customer Service: Career Success Through Customer Loyalty, 6th edition

Description

Overview

Customer Service provides a systematic process for building essential service skills. It looks at how to transform good service intentions into a workable plan yielding loyalty and success. Key topics include social networking, trustworthiness, internal customers, emerging technologies and stress-reduction techniques.

Published by Pearson (July 14th 2021) – Copyright © 2014
ISBN-13: 9780137547418
Subject: Entrepreneurship
Category: Customer Service: Career Success through Customer Loyalty